Please include the following particulars in the Personal statement:
1) My desired course – Data Science MSc with Integrated Placement
2) My previous educational – Bachelors of Science (Hons) in Computer Security
3) My previous and current work experience – I did my internship as an IT Business Intern for 2 months and Currently, I’m working full-time as a Technical Consultant, following are my job responsibility as a Technical consultant.
a. Responsible for day-to-day operation of given systems/services
b. Owns customer requests (incident, query) from initial report to resolution (from planning, detection, clarification, meeting, controlling offshore delivery’s quality & timeline, customer liaison, etc..) within SLA
c. Owns Incidents which are categorised at severity/business level/priority 1 by onsite troubleshooting and composing Incident reports
Tools: Guidelines, Templates, Forms, Checklists, Knowledge Base, etc.
Techniques: Application Support, Consultancy, Transition, Estimation, Impact Analysis, Planning, Reporting, Presentation, etc.
Governance: Planning, Control, Review, Tracking, Management, HR building, Communication
Engagement & Services: Customer Orientation, Business Potentials.
e. Be teamwork and manage the relevant offshore teams in term of the delivery’s quality & timeline
f. Responsible for monthly reports and incident reports
g. Responsible for Service Requests (for small SRs) life cycle from initial request from customer till implementation completion. For big SRs, responsible for inputs of assessment & estimation; reviewing the estimates; and supporting PM to present; or presenting the estimates to customers.
h. Support relevant Project Managers for the inputs when meeting with customers
i. Responsible to report to relevant AMS Team Leader and/or Project Managers when asked
j. Makes sure of knowledge transfer to backing-up team member upon on leaves.
k. Submits leaves to AMS Leader and AMS Lead for approval
4) My personal qualities – Presentation, communication, very detail orientated individual and getting things done on time.
5) My future goals – To become a Data Scientist.
6) My career aspiration – I never really have a thought to pursue my studies in order to work for big technology MNC, my only intention to pursue my further academic qualifications is to enrich my own lifestyle and help the society with my skills.